Tourism Quality

The Greater Reims Tourist Office, classified in category I, belongs to the Offices de Tourisme de France network.

Provide an easily accessible reception and information area.
Make it easy for you.
Offer you furniture to sit on.
Free information on local tourist attractions.
Free wifi access.
Display and broadcast its opening times in at least two foreign languages.
Be open at least 240 days a year, including Saturdays and Sundays during tourist or entertainment periods.
Answering your letters all year round.
Provide a permanent reception service staffed by people who speak at least two foreign languages.
Supply tourist maps, plans and guides in paper format.
Give you access to our multilingual website.
Present the full range of qualified products and services available in the area for all customer segments.
Handle your complaints and measure your satisfaction.
Respect a quality approach.
Put a travel consultant at your disposal.
Guarantee the reliability and timeliness of information on the local tourism offer.
Update tourist information annually.
Post emergency telephone numbers outside.
Distribute tourist information in paper form, translated into at least two foreign languages:
- to all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
- cultural, natural or leisure monuments and tourist sites, which may include information on user fees, opening times and periods, website, telephone and postal contact details;
- events and activities;
- emergency telephone numbers.

Find out more about the charters set up by the tourist office to guarantee the quality of its welcome and store: