Tourism Quality

The Greater Reims Tourist Office, classified in category I, belongs to the Offices de Tourisme de France network.

Our quality commitments

  • Provide an easily accessible reception and information area.
  • Make it easy for you.
  • Offer you furniture to sit on.
  • Free information on local tourist attractions.
  • Free wifi access.
  • Display and broadcast its opening times in at least two foreign languages.
  • Be open at least 240 days a year, including Saturdays and Sundays during tourist or entertainment periods.
  • Answering your letters all year round.
  • Provide a permanent reception service staffed by people who speak at least two foreign languages.
  • Supply tourist maps, plans and guides in paper format.
  • Give you access to our multilingual website.
  • Present the full range of qualified products and services available in the area for all customer segments.
  • Handle your complaints and measure your satisfaction.
    Respect a quality approach.
  • Put a travel consultant at your disposal.
  • Guarantee the reliability and timeliness of information on the local tourism offer.
  • Update tourist information annually.

  • Post emergency telephone numbers outside.

  • Distribute tourist information in paper form, translated into at least two foreign languages:
    • to all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
    • cultural, natural or leisure monuments and tourist sites, which may include information on user fees, opening times and periods, website, telephone and postal contact details;
    • events and activities;
    • emergency telephone numbers.

Find out more about the charters set up by the tourist office to guarantee the quality of its welcome and store:

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